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Green Farm Spa

BOOKING TERMS & CONDITIONS

Booking Terms & Conditions

 

Introduction

 

This Agreement is made between you, the Customer (“you”) and “Green Farm Kent Ltd” (“GFK”, “we”, “us”).

All Spa Treatments, Spa Days & Spa Stays are subject to these Terms & Conditions and in making a booking you accept these Terms & Conditions.

There are separate Terms & Conditions for Weekend & Day Retreats and for Workshops & Events. Please ensure that you are accepting the correct Terms & Conditions for your booking.

Spa policies

We strive to give you our very best to enhance your spa experience with us. We adhere to certain policies to benefit you and to create a harmonious environment where our therapists can focus on your needs. We know you will have an excellent experience with us as we strive to exceed your expectations!

Scheduling an appointment​

To schedule an appointment for your perfect treatment, please contact our Spa team who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend booking in advance.

Arrival time

Please arrive in plenty of time for your appointment as late arrivals will result in a reduction of treatment time, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.

Health & wellbeing

On booking a spa treatment, you will receive a consultation form which we ask you to complete fully, as soon as possible, so that we can consider any relevant conditions. Completion of the form on arrival at the spa may result in a reduction in your treatment time Additionally, if you are pregnant, please consult your doctor and request an approval letter for any treatments and remember to bring it with you on the day.

If you are eating with us, it is your responsibility to inform us before your arrival of any allergies or other dietary requirements. On confirmation of your booking, you will be sent a form for completion. It is a booking requirement that this form is returned to us as soon as possible and well ahead of your visit. Your booking may be subject to change or cancellation if this form is not returned in good time.

You will inform us of any medical changes that may be relevant.

Cancellation & no-show policy

Guests who book appointments that do not require deposits or advance payment and cannot join us for their scheduled reservation should let us know with at least a 24-hour notice. Spa packages, multiple service reservations, no show, or for parties of three or more will be charged at full value for cancellation without the appropriate notice of 2 weeks. Any deposit paid is non-refundable, including deposits paid with Gift Cards. Last minute changes to appointments will be honoured only if the service time is available and other guests are not inconvenienced. Last minute cancellations (4 hours prior to your appointment) will be charged 100% of the service value and are not refundable or available for spa credit. All service sales, retail sales and Gift Card sales are final, with no refunds.

Payments and Gratuities

GFK accepts cash, MasterCard, American Express, Visa and PayPal as payment. Gratuities will be paid to individual staff members on request or shared between staff members working on that day.

Depending on the booking, a non-refundable deposit may be required to secure your booking. Where deposits are required, your booking cannot be confirmed or guaranteed until the deposit has been received. You agree to make full payment in the time required for the booking; this is non-refundable for any reason.

When a reservation is made with a Gift Card, the same payment terms apply. Where the booking requires a deposit, this non-refundable amount will be deducted from the Gift Card at the time of booking. Where the reservation requires full payment, this will be taken at the appropriate time and will not be refundable for any reason.

We would not expect to amend or cancel your booking, but if this does happen, we will let you know as soon as we can and refund any fees that you have paid. However, we will not be liable to refund any fees you may have paid to any third party in connection with your booking and we strongly advise that you take out travel insurance if appropriate.

Age requirement

Spa guests must be 16 years of age or older to receive treatments, any guests under the age of 18 will only be permitted if accompanied by an adult. Please note that guests of 16 & 17 years of age will only be able to have manicures or pedicures.

Quiet environment

As a courtesy to other guests, please maintain a quiet level of conversation. Please note cellular signal is very low as we are in the country. We do offer free access to our ‘Guest’ wifi, however we do ask that you respect our other guests and use mobile phones appropriately when in the spa.

Gift Cards

Gift Cards are available for specified services, packages, or GBP amounts beginning at £25 and are not redeemable if lost or stolen. If you are a recipient of a Gift Card, please provide the certificate number to make your booking. As stated above, deposit and full payment terms apply to Gift Cards. Gift certificates are valid for one year from the date of purchase, and expiration dates cannot be changed or extended. Donated or auctioned Gift Cards may have a shorter period of validity.

Prices subject to change

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.

Visitors

We are unable to accommodate visitors accompanying clients in the treatment area of the spa including those complying with our age restriction policy. All non-clients must remain in the waiting area.

Client’s right to know policy

We strive to exceed our clients’ needs. We believe that advising our clients of the products best suited for them is as essential as the service we perform. Therefore, our clients’ right to know policy advises each client on the products and techniques best suited for the client to maximise the benefits of their service.

Attire

The Spa is a public place for men and woman. Proper attire is to be worn at all times. Proper attire includes bathing suits or a towel around the waist or chest.  Nudity is not permitted anywhere in the facilities. Towels, robes, and sanitised flip flops are provided for your stay at the spa.

Therapists

While we will make every effort to meet your requests, we cannot guarantee a specific therapist or gender. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.

Commitment to data security

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. GFK will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.

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