Terms and Conditions
We strive to give you our very best in order to enhance your spa experience with us. We adhere to certain policies to benefit you, and create a harmonious environment where our therapists can focus on your needs. We know you will have a pleasant experience with us as we strive to exceed your expectations!
Scheduling an appointment
To schedule an appointment for your perfect treatment, please contact our Spa Reception who will be able to guide you to the right choice. To ensure your preferred time and service is available we recommend to book in advance. All spa treatments over 60 minutes and packages will need to be guaranteed with a 50% deposit.
Please allow sufficient time before your treatment to complete our Spa Consultation Form. We recommend you arrive up to 15 minutes in advance of your treatment. Please be advised that late arrivals will result in a reduction of treatment time, reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.
Health and wellbeing
We would ask that at the time of booking you make us aware of any health issues so we can consider any conditions. Additionally, if you are pregnant, please consult your doctor and request an approval letter for any treatments, and remember to bring it with you on the day. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your wellbeing in mind.
If your arrival is delayed, we will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests. Last minute changes to appointments will be honoured only if a service appointment is available for a later time in the day (of your appointment) and other guests are not inconvenienced.
Cancellation and no-show policy
Guests who book appointments and cannot join us for their scheduled reservation are granted full credit at the spa provided at least a 24-hour notice is provided. We do not provide refunds for cancelled/no show appointments. Spa packages, multiple service reservations, no show, or for parties of three or more are charged at full value for cancellation without appropriate notice. Last minute changes to appointments will be honoured only if the service time is available and other guests are not inconvenienced. Last minute cancellations (4 hours prior to your appointment) will be charged 100% of the service value and are not refundable or available for spa credit. All service sales, retail sales and gift certificate sales are final, with no refunds. Should you not wish to redeem a gift certificate you can use it as a spa credit toward retail items. If an appointment made to redeem a gift certificate is not cancelled or rescheduled within the reasonable times as stated in the policies above, we will be unable to redeem your certificate.
We understand life happens but we also appreciate your cooperation.
Payments and Gratuities
The Spa accepts cash, MasterCard and Visa as payment. Please note that gratuities are shared amongst the staff members who are working that day.
Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.
As a courtesy to other guests, please maintain a quiet level of conversation Cell phones and pagers must be turned off when entering the spa; please be aware that we do not provide an internet hot-spot and any cellular signal is very low - we are in the country!
Gift Certificates are available for specified services, packages, or GBP amounts beginning at £25 and are not redeemable if lost or stolen. If you are a recipient of a donated or auctioned Gift Certificate, please give our receptionist the certificate number to book your appointment. Donation certificates are non-transferable, and expiration dates may not be changed or extended. If an appointment made to redeem your spa gift certificate is not cancelled at least 48 hours in advance, your spa treatments and your spa gift certificate will be forfeited.
Prices subject to change
We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.
We are unable to accommodate visitors accompanying clients in the treatment area of the spa including those complying with our age restriction policy. All non-clients must remain in the waiting lounge.
Client's right to know
We strive to exceed our clients’ needs. We believe that advising our clients of the products best suited for them is as essential as the service we perform. Therefore, our clients’ right to know policy advises each client on the products and techniques best suited for the client to maximise the benefits of their service.
The Spa is a public place for men and woman. Proper attire is to be worn at all times. Proper attire includes bathing suits or a towel around the waist or chest. Nudity is not permitted anywhere in the facilities. Towels, robes, and sanitised flip flops are provided for your stay at the spa.
While we will make every effort to meet your requests, we cannot guarantee a specific therapist or gender. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.
Commitment to data security
Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. Green Farm Spa will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.